We recognise that customers have great ideas for new features in our products so we encourage the submission of feature requests via the Zendesk support portal.
If you have a great idea for a feature please contribute by raising a Zendesk support request and providing the following information where possible. This will allow our development team to understand the problem and can inform their decisions on the future direction of the product.
- A clear description of the problem encountered or the business need involved
- The current limitation in the product
- The requirements for the solution
- Any work-around that currently exists
- Suggestions for a satisfactory implementation
With all this information in hand, our support team will be well-equipped to forward your request to the appropriate Product Owners. These individuals will carefully evaluate whether your suggestion aligns with the overall vision and strategic direction of the product.
It is important to note that without providing this detailed information, we will not be able to raise a feature request on your behalf. Simply suggesting an implementation without the supporting context will not suffice and such requests are likely to be rejected during the review process.
We kindly ask for your patience as we may need to follow up with additional questions to fully understand your requirements. This thorough approach ensures that we can submit the most accurate and valuable feature requests to our design and development teams, ultimately helping us to deliver better products for everyone.
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