Tyk provides full support for each release of our Gateway and Dashboard components for 12 months from the released date.
For customers with an active enterprise support agreement, Tyk will continue to provide security patches for an additional 12 months, to support our enterprise clients with longer upgrade timeframes, for:
- Critical and High Security Vulnerabilities
- High priority issues where the product in a production is unusable, and no workaround is available
No additional features will be added to previous versions after the end of the first 12 month period.
After the 24th month period, the product will move to End of life support and be limited to technical assistance only, with no patches or new releases. Tyk’s team can still provide recommendations to the customer and support them in upgrading the product, but no software patches will be provided.
Tyk has Major, Minor, Patch and Long Term Support releases. An example of this is:
- Tyk Gateway - Version 3.0 - Major Release
- Tyk Gateway - Version 3.1 - Minor Release
- Tyk Gateway - Version 3.1.1 - Patch Release
- Tyk Gateway - Version 3.0.1 - LTS Release
Major Release: Usually a large release with new features and capabilities. For example, in our 3.0 version we did a complete overhaul of our Dashboard interface.
Minor Release: Minor releases add some additional features and capabilities to the product. Minor releases are only supported until the next minor release is available, i.e when 3.2 is released we will stop supporting 3.1 with additional bug fixes. Clients will need to upgrade to the latest versions.
Patch Release: Patches are usually bug fixes to support existing functionality, or newly added features.
Long Term Support Release: Our LTS release means you can stay on version 3.0 and just take new bug fixes, giving you stability with the downside of not getting new features.
|Gateway||Release Date||End of Life||End of Life - Enterprise|
|Dashboard||Release Date||End of Life||End of Life - Enterprise|
Our TIB, Pump and MDCB components will not be a part of our long term support policy yet, they are compatible with all supported versions of Tyk. We will continue to support all versions of these components, and will offer advice to clients on when to upgrade if necessary.